PDPL Clarification Text
DISCLOSURE TEXT ON THE PROCESSING OF PERSONAL DATA
("GoodCars Rental" or "Company"), we collect and process the personal data of customers and corporate customer employees with whom we have a business relationship as a data controller in accordance with the Law on the Protection of Personal Data ("Law"). We explain in this text how we process your personal data, with whom we share it and how you can exercise your rights.
You can find detailed information about how our company processes personal data in our Personal Data Protection and Processing Policy at www.goodcarsrental.com.
For all your questions regarding the processing of your personal data, you can contact firstname.lastname@example.org e-mail address.
Which Personal Data Do We Collect Within the Scope of Relations with Customers?
Within the scope of relations with customers; your identity information (first and last name, ID number, tax number, date of birth, father's name), contact information (phone number, address, e-mail address), financial information (bank account information, IBAN number, credit card information, financial transaction information, debt balance), customer transaction information (billing information, order information, customer instructions, customer number, username and password), risk management information (financial risk assessments, intelligence research), your company, profession/job/title information and other information required for the execution of our business processes (signature, vehicle license plate, education information, travel and accommodation information, copy of identity card, suggestion, request and complaint information, car insurance, vehicle and registration information) are collected.
In case you give your consent for us to process your personal data within the scope of our marketing activities, your marketing data (your usage habits, your preferences and likes regarding our products and services, customer satisfaction survey results) are also collected.
How Do We Collect Your Personal Data?
Your personal data is collected by partially automatic or non-automatic methods, provided that they are part of the data recording system, by e-mail and Whatsapp correspondence, telephone calls, or by filling out forms or exchanging documents in physical or electronic environment.
What are the Purposes of Processing Your Personal Data?
Some of our purposes for processing your personal data are explained below with examples:
Sample Data Processing Activities
Contacting you for customer visits, systematic registration of customers, receiving and entering requests for products and services into the system, issuing invoices, filling out the vehicle delivery form, preparing the service offer form.
Organizing domestic and international events to be held with customers, providing transportation and accommodation services.
Purposes of Processing Personal Data
- Execution of customer relationship management processes,
- Conducting communication activities,
- Execution of goods / service sales and after-sales support processes,
- Conducting financial and accounting affairs,
- Execution of goods/service production and operation processes,
- Execution of contract processes.
- Organizing domestic and international events to be held with customers, providing transportation and accommodation services.
- Organization and event management,
- Execution of customer relationship management processes,
- Execution of company / product / service loyalty processes.
In addition to the aforementioned, your personal data may also be used for the management of relations with business partners and suppliers, conducting activities for customer satisfaction, conducting communication activities, conducting business continuity activities, conducting logistics processes, conducting after-sales support services for goods / services, conducting training activities, conducting access authorizations, conducting our activities in accordance with the legislation, It is also processed domestically for the purposes of conducting advertising/campaign/promotion processes, conducting risk management processes, conducting strategic planning activities, conducting reporting processes of company activities, conducting market research activities for the sales and marketing of products and services, planning and execution of the company's financial risk processes, tracking requests/complaints, and providing information to authorized institutions and organizations.
In case you give your consent for us to process your personal data within the scope of our marketing activities, your personal data is processed for the purposes of carrying out the marketing processes of the products/services, examining your preferences, habits and tastes regarding the products and services you have purchased or are interested in; customizing products and services accordingly, conducting special campaigns and promotions for you.
On Which Legal Grounds Do We Process Your Personal Data?
According to the Law on the Protection of Personal Data, at least one of the legal grounds specified in the Law must exist in order to process personal data. As GoodCars Rental, we process your personal data based on the legal grounds that data processing is mandatory for our legitimate interests and the establishment, exercise or protection of a right. If you are our customer with whom we have a contractual relationship, we also process your personal data based on the legal reason of performance of the contract.
However, if you consent to the personal data processing activities for which your consent is asked, your personal data in question will only be processed based on the legal reason of "explicit consent".
With whom and for what purpose do we share your personal data?
Your personal data is shared with our domestic or foreign business partners, suppliers, legally authorized private institutions and our group companies for the purposes of receiving support from third parties within the scope of supplying goods or services, providing information to authorized institutions and organizations, conducting audits and reporting, and conducting activities in accordance with the legislation. Your personal data is also shared with authorized institutions and organizations in order to fulfill our legal obligations in case of a legal request or investigation.
Your personal data is shared with the above-mentioned third parties based on the legal reasons for the establishment or exercise of a right, the necessity or protection of data processing for our legitimate interests and the fulfillment of our legal obligations.
How Can You Exercise Your Rights as a Personal Data Subject?
In order to submit your requests to our Company within the scope of Article 11 of the Law regulating the rights of the data subject, you can fill out the Data Subject Application Form available at www.goodcarsrental.com, send your request to the Contact Person e-mail address email@example.com via your e-mail address registered in our systems, or submit your requests to us by other methods specified in the Communiqué on the Procedures and Principles of Application to the Data Controller.